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Safaricom M-Gas

How to get it, Payment handling and Refill process and User Lifecycle.

Safaricom recently introduced M-Gas, a technology that enables people to cook using gas by paying with Mpesa as you use it. Below is how Safaricom M-Gas works, the refill process, and how to get it. 

Safaricom M-Gas, payment, refilling and how to get it
Safaricom M-Gas cylinder and Cooker/Photo File

How Safaricom M-Gas works 

Safaricom M-Gas is a service where you are issued a gas cylinder, cooker, smart meter, and key card for free. You will then be required to pay for the gas you use. You can pay as little as Kenya Shillings 20.  

How it works is almost similar to buying Kenya Power prepaid tokens. You top-up money to your M-GAS account and the gas will be discharged for use. Once the amount you paid runs out, the gas will stop being discharged from the cylinder.  

When the gas in the cylinder is about to be exhausted, the smart meter will automatically detect that the gas will run out soon and alert Safaricom M-GAS technicians to deliver it to your home without you having to call them. You can also monitor the amount of gas in the cylinder or credit you have left in your M-Gas account using the smart meter.  

The main function of the smart meter mounted on top of the Gas Cylinder is to control the amount of gas being released depending on your credit status.  

Hot to get Safaricom M-Gas

Currently, M-Gas is only available for distribution in Nairobi County. Their main depot is located in Cosmas Ndeti Road, Mukuru Kwa Njenga  

You can call the number provided in the contact section below and a technician from Safaricom will come and install M-Gas in your home.  

How to refill M-Gas and buy credits 

The cost of the M-Gas is Kenya Shilling 70 per 300 grams of LPG. If the gas has run out, a new refilled cylinder will be delivered to your home for free by M-Gas service providers. Below is the procedure on how to buy M-Gas credits. 

  • Go to Mpesa Paybill
  • Pay using your M-Gas account and paybill number indicated in the smart meter or payment details that you will be provided with during installation
  • Your Credits will reflect in your m-gas account after payment
  • Start using the gas 

Safaricom M-Gas contact  

In case you want to inquire about M-Gas distribution, or you have gas leakage issues then you can contact Safaricom M-Gas using the customer service contacts provided below:  

  • Phone number: 0111 010 400  
  • Email: customercare@mgas.ke 

Summary of M-Gas terms of use 

You cannot re-locate with Safaricom M-Gas and continue using the gas without their permission. It will not work. You must notify them of the new location you have migrated to so that they can inspect the area for re-installation and the addition of your new delivery address.  

The gas cooker, LPG cylinder, and meter belong to Safaricom; therefore, they can take it back if you move to a town where M-Gas services are not offered.  

You are not allowed to lend, change registration phone number, disconnect, or dispose of M-GAS equipment without permission.  

If you try to modify M-GAS and in the process, you damage it, then you will pay Ksh. 10,000 to replace the equipment. 

You may be charged Ksh. 100 for replacement of the key card if you lose it.  

If you do not use at least Ksh. 500 in one month, then M-Gas equipment may be recovered from you. 

Lastly, do you have any questions about this post or something else? We are responding. Ask us a question or register to join a community of 235k+ members that receive the latest education news.

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